Privacy Policy

Privacy Policy

Last Updated: October 23, 2026

GARHOPE Measurement & Control Co., Ltd. ("GARHOPE", "we", "us", or "our"), operating the website www.garhope.com (the "Site"), is committed to protecting the privacy of our visitors, customers, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, submit an inquiry, request a quotation, or engage with our products and services.

GARHOPE is a manufacturer of pressure gauges and thermometers, located at 68 Huanghe South Road, Jiangdu District, Yangzhou City, Jiangsu Province, China (Postal Code: 225200). If you have any questions about this Privacy Policy, please contact us using the information in Section 10.

1. Information We Collect

We collect information in the following ways:

1.1 Information You Provide to Us

• Contact and identity information: name, company name, job title, country/region, email address, telephone number, and fax number, which you provide when filling out inquiry forms, RFQ (Request for Quotation) forms, or contacting us directly.

• Business and technical information: product specifications, application requirements, order quantities, OEM/ODM customization requirements, and technical documents you share with our engineering team.

• Correspondence: any messages, emails, or attachments you send to us, including after-sales service requests and feedback.

1.2 Information Collected AutomaticallyWhen you browse the Site, we and our service providers may automatically collect certain technical information, including:

• IP address, browser type and version, operating system, and device type;

• Pages viewed, time spent on pages, referring/exit pages, and clickstream data;

• Date and time of your visit, and general geographic location derived from your IP address.

1.3 Cookies and Similar TechnologiesWe use cookies and similar tracking technologies to operate the Site, remember your preferences, and analyze traffic. You can manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the Site.

2. How We Use Your Information

We use the collected information for the following purposes:

• To respond to your inquiries, provide quotations, and deliver the products or services you request;

• To provide OEM/ODM customization, technical support, sample arrangement, and after-sales service;

• To communicate with you regarding orders, shipments, calibration, and product updates;

• To improve our Site, products, and customer service;

• To comply with applicable laws, regulations, and certification or quality-system requirements (including ISO 9001:2015-related record keeping);

• To protect our legal rights and prevent fraud or misuse of the Site.

We will reply to online inquiries and messages within 24 hours on working days.

3. Legal Basis for Processing (for EEA/UK Visitors)

If you are located in the European Economic Area or the United Kingdom, we process your personal data on the following legal bases:

• Performance of a contract: to fulfill orders or pre-contractual requests (e.g., quotations, samples);

• Legitimate interests: to operate and improve our B2B business, ensure site security, and communicate with business contacts;

• Consent: where you have given consent, for example for marketing communications;

• Legal obligation: to comply with applicable legal and regulatory requirements.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers and partners: IT hosting providers, email and CRM system providers, logistics and freight forwarders, and payment or certification partners, solely to the extent necessary to operate our business and deliver your order;

• Professional advisers: auditors, legal counsel, and certification bodies (e.g., ISO assessment bodies) where required;

• Legal and regulatory authorities: where disclosure is required by law, regulation, court order, or governmental request, or to protect our rights, property, or safety.

Any third party with whom we share information is required to process it only for the purposes we specify and to maintain appropriate confidentiality and security.

5. International Data Transfers

GARHOPE is based in China. If you access the Site from outside China (including from the EEA, UK, or United States), your information may be transferred to, stored, and processed in China, where data protection laws may differ from those in your jurisdiction. By using the Site and providing your information, you consent to such transfer, storage, and processing.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including:

• Inquiry and quotation records, retained for the duration of the business relationship and a reasonable period thereafter;

• Order, quality, and calibration records, retained as required by our ISO 9001:2015 quality management system and applicable law;

• Correspondence and technical documents, retained for ongoing support and legal-compliance purposes.

When information is no longer required, we will delete it or anonymize it in a secure manner.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. These include access controls, secure servers, and staff training under our quality management system. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access: to request a copy of the personal information we hold about you;

• Correction: to request correction of inaccurate or incomplete information;

• Deletion: to request deletion of your information, subject to legal retention requirements;

• Restriction / Objection: to restrict or object to certain processing activities;

• Withdrawal of consent: where processing is based on consent, to withdraw it at any time;

• Data portability: to receive your information in a structured, commonly used format (where applicable).

To exercise any of these rights, please contact us at busi2@garhope.com or zhoukang@garhope.com. We will respond within a reasonable period and in accordance with applicable law.

9. Third-Party Links

The Site may contain links to third-party websites (for example, certification bodies, industry associations, or logistics providers). This Privacy Policy does not apply to those websites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

GARHOPE Measurement & Control Co., Ltd.

• Address: 68 Huanghe South Road, Jiangdu District, Yangzhou City, Jiangsu Province, China (Postal Code: 225200)

• Tel: +86-514-86835585 ｜ Fax: +86-514-86889575

• Email: busi2@garhope.com · zhoukang@garhope.com

• Website: https://www.garhope.com

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, products, services, or legal requirements. Any updates will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.